At the GAIN Credit Group, we pride ourselves in nurturing and fostering a culture of shared success and mutual growth. Our emergence as a company-of-choice in the alternative lending industry is due to the dedication, focus and commitment of our workforce – a group of supremely talented, loyal and experienced fintech professionals, who leverage their deep domain knowledge and expertise to create great value for our business!
Today, we introduce you to another such professional: Siva (Sivasankar Ganesan), Senior Manager – Compliance Metrics & Reporting (Operational Compliance).
Let’s chart his journey of success with us…
Life before joining the GAIN Credit Group
I will probably re-phrase the question to ‘my life so far’ at GC 😊 This is where it all began and continues for me!
I joined the company right after completing my graduation from the National Engineering College (Kovilpatti) in 2005. Having arrived here as a wide-eyed, enthusiastic college graduate, I was assigned to undertake quality analysis for one of our key clients back then.
As I honed my skills over the next 3 years, I was entrusted with the responsibility of handling quality management for Lending Stream in 2008; the year that earmarked a turning point for our business. In a strong acknowledgement of my contribution, I was selected to lead the quality management team for our business – a role which involved software quality testing aimed at improving our system performance. Thanks to this, I developed a good understanding about implementing process enhancements and business operations. The learning therein held me in great stead in the days to come.
The arrival of FCA regulations also heralded the next milestone on my career journey (2014). That’s when I joined the Compliance team, with the aim of leveraging my experience and expertise across different aspects of the business to support our FCA authorization efforts and ensure strict adherence to the regulatory regime.
Thanks to the amazing support from Stuart and the rest of my colleagues, I’ve been able to make it this far. And I sure hope to continue and keep contributing to the sustainability & success of our business – in more ways than one!
My role in driving value for the GAIN Credit Group
To be honest me and my team are closely focused on ensuring that our products and business practices are in perfect alignment with the FCA, the regulator who regulates and monitors the financial sector in the UK.
On an individual level, I work in close collaboration with our Product, Risk analytics and other stakeholders to ensure that we Treat Customers Fairly always – the underlying driver of the value system which defines our way of working at GC and remain compliant with FCA regulations.
Key people I work with
Given the scope of my responsibility and span of work across GC (13 years plus), it’d be difficult for me to pinpoint certain individuals. Going by my current role, I’d probably mark out Amala, Lakshmanan R and Srini (Srinivasa Rajagopal) as the key stakeholders I work with on a day-to-day basis. To give credit where its deservedly due, these colleagues help me get the most out of my workday through their proactive support and cooperation.
In a larger context a lot of what I’ve achieved till date is attributed to a couple of folks who’ve given me the direction, confidence & resolve to do well in my role – Stuart and Reena. While Stuart taught me the basics of how to envision situations from a customer’s perspective (which is the most important one btw) and ensure adherence to the tenets of affordability and TCF, Reena always encouraged me to go out there and give more than my very best – something you can do only when you feel trusted and respected by folks whom you work with.
Why do I look forward to each day@GAIN Credit Group?
To become better than what I was yesterday.
Surprised with the simplicity of the statement? Don’t be.
When you get a platform which gives you knowledge and exposure about each aspect of the business, an opportunity to resolve challenges by dissecting them from different angles (business, tactical, compliance-related) and see your contribution create a visible & significant impact on the reputation & health of the business – I don’t think there’s anything else that you can ask for.
During the last 14 years, I’ve woken up every day with a fire in my belly, a single-minded focus on creating more value for my company. And I derive that motivation from the positive feedback I receive from my manager/s, the business improvements that my efforts translate into, as well as the direct implications for the customers we serve.
Working in Compliance is a bit like walking a tightrope; it’s a tough balancing act wherein one needs to give equal credence to business, regulatory and affordability requirements without any bias or prejudice in the decision-making process. As I juggle between these priorities to put up a good show for my audience, I become just a bit better – each day, each moment at GC 😊
Out-of-Office: My personal time
As soon as my workday gets over, I can’t wait to get home and hug Shathvihasini – my 5-year old angel! She’s the bond which keeps me & my family glued together, we all love her to bits.
My weekends and days off are mostly devoted to family get-togethers with elders and cousins. I just like to spend my time with them, going on for long conversations, having meals together and generally having an excellent time with everyone!
That’s Siva for you: a Compliance expert by profession and a family man by definition. And he always tries to perform both these roles to perfection – a trait that’s shared by many at GAIN Credit.
That was Siva’s Story of Success.
And, the next one may as well be yours!
If you are interested in working with the GAIN Credit Group, click here and check open positions available with us – it could be the best career decision you’ve ever made!
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