I embrace a boundaryless approach. I raise any issues that could impact good customer outcomes. I respect roles but do not ignore problems outside my assigned tasks.

I actively remove obstacles and non-value adding steps. I support colleagues and prioritise resources to resolve customer’s pain points.

I ensure information is timely, correct and easy to understand.

I understand conflicts can happen during group effort. I resolve, accommodate diverse perspectives and overcome challenges. I prioritise our commitment to fair treatment and good outcomes for our customers.

I actively reflect on how my words and actions affect others. I seek and provide constructive feedback for improvement. I am caring, helpful, and supportive, but also challenging so we achieve the best customer outcomes.

I keep an open mind and engage in fair and objective discussions. I strive to ensure that everyone feels respected and heard. By embracing empathy and valuing different ideas, we can come up with innovative ways to serve our customers.

I ask questions to understand how things work and how my work aligns with our goals.  I seek timely clarification.​

I work on becoming more comfortable with ambiguity. I apply critical thinking and make informed decisions. I rely on data and facts to guide my decisions and prevent biases, ensuring fair customer outcomes.​

I challenge the status quo to encourage innovation and better solutions for our customers. I take considered risks and try new things. I learn from failures and always act thoughtfully, not carelessly.​

I strive to be at my best in the role. I proactively seek developmental feedback. I work hard to improve my skills and knowledge. I take on newer and challenging tasks, even if they’re not part of my usual duties.

I stay updated on industry trends and advancements. I explore new concepts and challenge my own understanding, to stay ahead and drive innovation.​

I value teamwork and welcome different viewpoints. I learn from these unique insights and share knowledge to integrate work. I encourage curiosity and welcome questions, including challenges to my decisions.​

Knowledge fuels innovation. I continuously learn to excel in my domain. I leverage diverse resources like books, articles, mentorship, and online content. ​

I reject mediocrity. I focus on solving, simplifying, and stabilising processes. I include measures to prevent and spot mistakes in our processes. This ensures consistency of good quality results for our customers.

I pay close attention to details and proactively identify issues. I focus on finding stable solutions rather than assigning blame. I encourage my colleagues to take ownership and improve.​

I support and coach my team to improve knowledge, skills and capability. I am deeply invested in their well-being and success, which strengthens the team and improves customer outcomes.​

I motivate my colleagues to take initiatives and contribute meaningfully. I help them gain confidence in their ability to make a difference.​

As a leader, I promote well-thought-through experimentation. I cultivate a deep understanding of our business, customers, and market. This supports well-informed decisions and drives innovative solutions for our customers.​

I deliver without reminders. I understand the objectives, anticipate needs and challenges. If I am lost, I seek timely explanation, learn, adapt, and execute. I follow right processes and strive for excellence for our customers.​

I am self-motivated and determined. I take pride in overcoming challenges with tenacity and resilience. I navigate setbacks to achieve our shared customer-focused goals.

I take pride in my work and output. I pay rigorous attention to details. I find fulfilment in executing tasks with care and precision. Ensuring our customers receive the highest quality results is central to my approach.

I create detailed and easy to follow documents. This supports information sharing, reduces risks, and aids problem-solving for our customers. I ensure seamless knowledge transfer and close loops.

I take responsibility for my performance in my role. I am self-aware and actively address my developmental needs. I take good care of my health and well-being.

I hold people accountable to high standards to provide the best outcomes for our customers. I care and work hard to support my colleagues to perform at their best. I recognise and celebrate personal and team achievements.