Customers are at the heart of everything we do. We continuously strive to understand customer needs in order to provide compliant, responsible access to credit.
We actively experiment and pursue innovative ideas to improve our customers’ lives, learning from both our successes and failures.
CHALLENGING THE STATUS QUO
We stand up for our convictions; we believe in offering different points of view. We debate respectfully in pursuit of our common goals, not just for the sake of it. We make our case and then fully commit to the decision, no matter what.
EXECUTION AND OWNERSHIP
We take pride in our work. We take complete ownership for delivering the best results. We are vocally self-critical; when a mistake is made, we ask how we can make it better next time.
CARE AND RESPECT
We are committed to the well-being of our people. Engaged and satisfied employees build great products and take care of customers.
We use facts and data to make decisions and create better outcomes. We move fast, recognizing that data can guide us, but fast decisions and action wins over a perfect decision.
HIRING AND RETAINING THE BEST
We rigorously seek out the best talent and develop our people through supporting, mentoring, and inspiring each other to achieve our full potential.