Director, Collections and Marketing
Alex joined GAIN Credit as our Head of Customer and Market Insight in 2016. Currently, Alex also looks after our Collections and Partnerships functions. Alex has over 10 years’ experience in understanding customers and designing solutions to meet their needs. Before joining GAIN Credit Alex worked within HSBC’s Global Marketing team with a focus on some of the banks largest clients. Alex spent the early half of his career working within the UK Civil Service. Outside of work Alex enjoys Scuba Diving, Squash and American Football.
Director, Amruth Rajagopal
Amruth joined GAIN Credit in 2010 as a Software Engineer, working his way up to the position of Director of Engineering in 2018. Amruth completed his MS in Computer Science at the Northeastern University, Boston, and has over 10 years’ experience in designing, developing and implementing large scale end-to-end financial services platforms (including underwriting engines, consumer interfaces, and loan management and payment systems).
Anu is Corporate Counsel and Head of Legal. She joined Gain Credit in 2020 and has extensive legal experience in a wide variety of corporate matters. Anu started her legal career as a corporate finance attorney in Sidley Austin LLP’s New York. She then spent over seven years with Barclays, working both in-house in the General Counsel’s Office as well as in the Global Compliance group. She was most recently Senior Counsel for Kalantar Business Law Group, a boutique law firm in New York and Dubai. Anu co-founded the Barclays Legal Pro Bono program and has represented pro bono clients with Volunteer Lawyers for the Arts, the Equal Justice Initiative, Human Rights First and the City Bar Justice Center in New York. Anu enjoys playing music, mountain biking, hiking and surfing with her family.
Brett joined GAIN Credit in January 2020. Brett began his career at the Big 4 public accounting firm Deloitte & Touche LLP where he served audit clients in the retail, technology, consumer products and telecommunications industries. Most recently Brett was the Director of Accounting at Best Buy Health, a subsidiary of Best Buy. In that role, Brett built and managed an accounting function that advised and supported the business through an extensive financial restatement, a sale to a private firm, a subsequent sale to a public Fortune 100 company and the purchase and integration of two businesses to augment its B2B channel. Brett is a licensed certified public accountant, maintaining his license in inactive status.
Chief Executive Officer
Chris is the President and CEO of GAIN Credit with more than 20 years of experience in sales, client partnerships and key account management. His experience has focused on technology solution sales comprising software, services, and analytics across a number of industries. Prior to joining GC, Chris managed a team of industry professionals tasked with maintaining and growing relationships with Fair Isaac Corporation’s five largest customers. Chris holds a MSEE and BSEE from the University of California at Santa Barbara and plays tennis competitively.
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Vice President, Marketing
Mark joined GAIN Credit in February 2016 after a role at the Money Advice Service (MAS) where he was executive director for 3.5 years, working alongside financial services firms, regulators, voluntary organizations and government departments. During his time at the MAS, he led development of the customer proposition to deliver a multichannel service receiving more than 20 million visits a year and that nine out of ten would recommend. Mark has more than 25 years of experience in marketing and strategy, working with some of the UK’s biggest brands.
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Director, Human Resources
Mithun has over 15 years of experience in Human Resources, having worked at Sapient, Dell and Encore Capital before joining GAIN Credit in October 2014. In his current role, he is responsible for driving our talent management, and designing and deploying the compensation & benefits strategy. In his free time, Mithun enjoys visiting new places, reading and keeping up to date with the latest movies.
Vice President, Analytics
Suresh leads our Analytics teams and brings an extensive and varied background in analytics across several disciplines: finance, healthcare, insurance, market research, defense and streaming music. His focus here is to develop and mentor the analytics teams while improving the product and enhancing customer experience through advanced analytics techniques. Prior to joining GAIN Credit, he worked in leadership roles at several organizations including SurveyMonkey, Experian, Fair Isaac (HNC Software), Northrup Grumman (formerly TRW Space and Defense), and most recently Slacker Radio, focusing on fraud, credit, marketing and customer analytics. He enjoys sports, especially basketball and ultimate frisbee, and is a crossword puzzle enthusiast.
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Vice President – Human Resources
Nithya has spent close to two and half decades in various HR functions viz. Recruitment, Compensation and benefits, HR shared services, HR business partnering. His primary strengths and passion is in building a credible, competent and customer/service oriented HR team, helping organization with meaningful people development actions, facilitating leadership development and guiding organizations through transformational periods. Nithya did his engineering from CEG Anna University followed by PG in management from IIM Bangalore and has worked with several MNCs which include Oracle, SAP, Schneider Electric and Rolls-Royce leading HR teams. He strongly believes in the talent and quality of the workforce and considers people as the most fundamental pillar and fulcrum of the successful organization.
Senior Director, Software Development
Prasad drives the overall enterprise architecture and technology strategy, and plays a key role in aligning the platform and product portfolio for the next generation of lending products. Additionally, he ensures GC’s continued investments and improvements in the fundamental areas of continuous delivery, scalable data management, cloud-based infrastructure and developer innovations. Prior to GC, he was part of development teams at Yahoo! and Infosys, where he worked on solutions in the areas of web services development, systems integration, infrastructure management and process automation.
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Rajnish joined GAIN Credit in July 2004 as a Statistical Analyst. Some of his achievements include multiple successful risk-scoring builds, creation of predictive analytics tools at account level, setting up SOPs and a dedicated team to manage data, models detecting internet impersonation for popular UK and US banks. Rajnish also kept the GC budgets in line during his stint in finance and accounting. He likes to visit new places and keeps a close tab on current affairs.
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Reena joined GAIN Credit in 2010 and has more than 13 years of experience in the legal and compliance functions. In her current role, she heads a team of compliance professionals focused on ensuring that our business runs in strict adherence to regulatory requirements and upholds appropriate standards of operational compliance. She’s also responsible for conducting risk assessments, for governance and for compliance training at GAIN Credit.
Prior to GAIN Credit, Reena honed her professional skills while working with a couple of other reputed organizations.
Outside of work, she loves to spend time with her kids and family. A perfect embodiment of a modern and progressive woman, Reena manages to handle both office and personal responsibilities quite flawlessly – excelling in her role as a mentor to her team, and as a doting mother to her children.
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Having joined GAIN Credit in June 2018, Satish leads the Development Operations (DevOps) team in the organization. He has 13 years of experience in working with cutting-edge tool-sets in Enterprise DevOps functions. Immediately prior to GAIN Credit, Satish worked at ADP as the Director of Application Development, with responsibility for infrastructure engineering, release engineering and support operations. A technology enthusiast to the core, Satish loves listening to podcasts in his spare time.
Scott is an experienced Operations professional with a rounded history of working in financial services, insurance, customer management and service operations in the UK, Europe and the Middle East in the public, private and social enterprise sectors.
He has spent most of his career in high volume customer facing service operations and has led contact centres, high volume processing centres and complaints and remediation functions as well as a number of start-ups and turnarounds with well-known organisations like BUPA, Capital One, Lombard and Chubb insurance.
Vice President, Compliance
Prior to joining GAIN Credit, Stuart headed up compliance for major regulated financial services firms in the UK for the last 17 years. He has also worked closely with the Financial Conduct Authority (FCA) and its predecessors, including in the writing of some of the regulatory requirements at the request of the regulators. His roles have included global compliance responsibility for a firm with a regulatory footprint in 154 different countries and an annual turnover of $3.2 billion, successfully managing 8 separate FCA / Financial Services Authority (FSA) Risk Assessment visits by the regulator, and chairing a number of industry compliance committees. In his career, Stuart has also been asked to advise the office of the UK Prime Minister at 10 Downing Street on financial services issues, has chaired 2 UK competition commission inquiries responses on behalf of industry sectors, and obtained the first ever Office of Fair Trading official approval of a Trade Body Code of Practice to enable statutory regulation to be avoided for an industry sector. In his spare time, Stuart enjoys running marathons around the world and often in extreme locations, including at the North Pole and in Antarctica.
Vice President, Product Management
Vijay joined GAIN Credit in May 2016 and leads the product team. He brings 20 years of experience in product management, strategy and business development – gained mostly in entrepreneurial technology businesses. Before GC, Vijay served as Head of Product at Elevate Credit International, an online lender in the UK, where he built a product function and led cross-functional product development and improvement activities. Prior to Elevate, he launched and managed credit products and bank partnerships for Amazon, also in the UK. And over the years before that, he held leadership roles in a variety of businesses, including iMark.com (an internet start-up he helped build and then sell for $340 million in March 2000) and Accenture, where Vijay began his career. In his spare time, he enjoys visiting different parts of the world, sampling new and exotic food, and traveling across the UK to support his favorite football team.
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Senior Director, Customer Experience and Customer Management
Vineet joined GAIN Credit in 2017. He brings 15+ years of experience in leading Customer Service delivery operations across the banking and telecom industries in the UK / US with a track record of positive impact across key people, customer and business metrics. Vineet most recently served as General Manager of Operations at Concentrix, leading end-to-end customer service delivery in India and Manila for a large UK banking client. Before Concentrix, Vineet was a Team Leader in Source1 HTMT overseeing a number of operations in the US and UK. Vineet has completed his Bachelor of Science (Microbiology) from Bangalore University.
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